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HotHawk

When to use this guide: Read this before configuring HotHawk with OutboundSync to confirm what the integration covers today.

OutboundSync connects HotHawk to HubSpot and Salesforce as a one-way sync, logging email and LinkedIn activity from HotHawk’s unified inbox onto the matching contact or lead record.

What this integration does

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HotHawk consolidates replies across many sending accounts and LinkedIn conversations into a single inbox so reps can move quickly through the queue. OutboundSync sits behind that workflow: when a rep sends or replies through HotHawk, the activity gets written to your CRM with proper contact association, so RevOps and reporting stay accurate without anyone exporting CSVs or copying threads.

Conversation tagging and categorization done inside HotHawk — across both email and LinkedIn — also flow into the CRM as contact properties, which makes it possible to route hot prospects, assign leads by reply sentiment, or trigger workflows when high-value replies land.

What syncs into your CRM

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  • Inbound and outbound emails handled in HotHawk’s unified inbox
  • Inbound and outbound LinkedIn messages
  • Email bounce events
  • Conversation tags and labels applied in HotHawk, including LinkedIn conversation tags
  • Opportunity events: created, won, lost, and deal stage changes
  • Thread events: marked done and assignments
  • Sending account context so multi-domain and multi-profile campaigns stay attributable
  • Contact matching and deduplication against existing CRM records
  • Timestamps and message metadata on every activity

Where it syncs

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  • HubSpot — direct integration
  • Salesforce — direct integration
  • Close — supported during the current Close beta

Combo-specific landing pages and field mappings for HotHawk are not yet published. The HotHawk integration page covers current capabilities.

Scope and current limitations

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  • One-way sync. Data flows HotHawk → CRM. Updates in HubSpot or Salesforce are not written back to HotHawk.
  • Email + LinkedIn. Phone activity is out of scope.
  • Beta. The integration is live as a direct Beta. Setup is currently handled by the OutboundSync team during onboarding.

Get help and next steps

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