Re-authorize your Salesforce account
When to use this guide: Use this guide when expected sync behavior is missing, delayed, or incorrect — especially after disconnecting Salesforce and trying to reconnect.
If you disconnected Salesforce and need to reconnect, or sync is failing with a token error, delete the existing connection in OutboundSync and set it up again with your Connected App credentials.
Common errors this fixes
Section titled “Common errors this fixes”You may need to reconnect if OutboundSync reports:
Is not valid user tokens.
This error means the Salesforce connection no longer has valid tokens — often after a disconnect or an incomplete reconnect.
For BAD_REFRESH_TOKEN errors, see Getting a Bad Refresh Token error.
Reconnect your Salesforce account
Section titled “Reconnect your Salesforce account”- Log in to OutboundSync.
- Go to Connected Accounts → Salesforce.
- Delete the existing Salesforce connection. If you already tried reconnecting and are stuck in a loop, fully delete the connection before trying again.
- Re-enter your Connected App Consumer Key, Consumer Secret, and Salesforce domain (for example,
https://yourcompany.my.salesforce.com). - Click Create, then click Connect and complete the Salesforce sign-in flow. Select Allow on the permissions screen.
For where to find your Consumer Key, Consumer Secret, and domain — and screenshots of each step — see Connect app in OutboundSync in the Salesforce setup guide.
After reconnecting
Section titled “After reconnecting”OutboundSync may redirect you back to Connected Accounts without showing a clear connected confirmation. If you are unsure whether the reconnect worked, contact service@outboundsync.com with your OutboundSync account email and Salesforce domain. Our team can verify the connection on our end.
