Support
Use this page when you are ready to escalate to the OutboundSync team. For self-serve fixes first, use Troubleshooting (especially check logs) and connector setup under Integrations.
If you are still onboarding, work with OutboundSync support through your onboarding plan. After onboarding, verify your webhook configuration has not changed before escalating.
Email service@outboundsync.com for support questions.
Please include the following:
- A screenshot of your webhook configuration
- Any error messages from the webhook logs
- A detailed explanation of the issue
- Errored logs to reprocess — if you fixed a sync issue and need failed activities retried, see How to reprocess errored webhook logs
