Troubleshooting
Troubleshooting
Troubleshoot OutboundSync sync issues — diagnose missing activity, delayed payloads, duplicate records, and unexpected CRM behavior with step-by-step guides.
Use this section if something is not working the way it should. For how data is supposed to flow from your sequencer to your CRM, see How it works.
Start with symptom
Section titled “Start with symptom”No webhooks or payloads at allStart here when nothing shows in OutboundSync webhook logs or CRM.
Missing outbound activityWork through the fastest checks when CRM activity has not appeared yet.
Refresh token or authorization issuesResolve account auth failures that block sync.
Salesforce task-type mapping errorsFix a common Salesforce event-mapping failure.
Salesforce transaction rolled backDiagnose Sync Test composite rollback errors from validation rules or field security.
Incomplete CRM activityCheck field mapping and payload contents when only some activity data arrives.
Cc email addresses are missingConfirm Cc recipient mapping when thread participants are not logged as expected.
Check logs before escalatingVerify logs and isolate source system versus mapping issues.
Reprocess errored webhook logsRequest a batch retry after fixing HubSpot or Salesforce sync errors.
