HubSpot tier guide
When to use this guide: Use this guide when you are onboarding OutboundSync or validating initial setup.
OutboundSync works across all HubSpot plans, but to fully utilize the data being logged from OutboundSync in HubSpot may require subscribing to a specific HubSpot.
This guide shows which OutboundSync features are unavailable, partially available, or fully available on each HubSpot plan across Free, Starter, Professional, and Enterprise tiers.
The main limitation for Free tier plans is that users can have up to 1,000 total contacts in their CRM. Syncing replies and corresponding events is the only viable way to use OutboundSync for Free tier HubSpot plans.
Description by tier
Section titled “Description by tier”OutboundSync has no feature-gating — it works across all HubSpot plans. Specific HubSpot plans are required to unlock features in HubSpot, so each tier below includes everything from the tiers above it.
| Tier | Description | Features |
|---|---|---|
| Free | Reply and CRM management for up to 1,000 contacts. | • Associate activities and app events • Block contacts and companies via lists • Standardize data and reply handling |
| Starter | CRM hygiene with minimal automation, no reporting. | • Everything in Free • Basic automation and increased core functionality |
| Professional (Most popular) | Scaling CRM with full automation, light reporting. | • Everything in Starter • Trigger workflows, tasks, assignment, and enrichment • Attribute outbound to meetings and deals with custom reports |
| Enterprise | All-in-one CRM system of record and system of action. | • Everything in Professional • Customer journey analytics, predictive scoring, and multi-touch revenue tracking • Governance and permissions controls |
Itemized breakdown
Section titled “Itemized breakdown”This table itemizes all the specific features and includes a checkbox based on plan.
| OutboundSync Feature | HubSpot Free & Starter | HubSpot Professional | HubSpot Enterprise |
|---|---|---|---|
| Email activity logging (sends & replies) | ✅ | ✅ | ✅ |
| Contact timeline events | ✅ | ✅ | ✅ |
| Company timeline events | ✅ | ✅ | ✅ |
| CRM associations (contact → company) | ✅ | ✅ | ✅ |
| Campaign data standardization | ✅ | ✅ | ✅ |
| Do-Not-Contact sync (contacts) | ✅ | ✅ | ✅ |
| Do-Not-Contact sync (companies) | ✅ | ✅ | ✅ |
| Do-Not-Contact sync (contact lists) | ✅ | ✅ | ✅ |
| Domain-level blocking | ✅ | ✅ | ✅ |
| Real-time block list updates | ✅ | ✅ | ✅ |
| Reply-based workflow triggers | ❌ | ✅ | ✅ |
| Automated follow-up tasks (call, LinkedIn, email) | ❌ | ✅ | ✅ |
| Owner rotation & routing | ❌ | ✅ | ✅ |
| Internal notifications | ❌ | ✅ | ✅ |
| Enrichment triggers (Breeze, Clay, etc.) | ❌ | ✅ | ✅ |
| Meeting attribution | ❌ | ✅ | ✅ |
| Deal attribution | ❌ | ✅ | ✅ |
| Revenue (closed-won) attribution | ❌ | ✅ | ✅ |
| Pre-built HubSpot dashboards | ❌ | ✅ | ✅ |
| Custom reporting | ❌ | ✅ | ✅ |
| Advanced multi-branch workflows | ❌ | ⚠️ Limited | ✅ |
| Enterprise governance & permissions | ❌ | ❌ | ✅ |
| Forecasting & multi-pipeline reporting | ❌ | ❌ | ✅ |
Note that HubSpot’s tiers, plans, features, and pricing are always subject to change. For the latest information, visit the HubSpot pricing page or speak with a HubSpot representative.
