Troubleshooting

Use this section if something is not working the way it should. For how data is supposed to flow from your sequencer to your CRM, see How it works.

Start with symptom

No webhooks or payloads at all Start here when nothing shows in OutboundSync webhook logs or CRM.

Missing outbound activity Work through the fastest checks when CRM activity has not appeared yet.

Refresh token or authorization issues Resolve account auth failures that block sync.

Salesforce task-type mapping errors Fix a common Salesforce event-mapping failure.

Check logs before escalating Verify logs and isolate source system versus mapping issues.