HubSpot tier guide
When to use this guide: Use this guide when you are onboarding OutboundSync or validating initial setup.
Overview
Section titled “Overview”OutboundSync works across all HubSpot plans, but to fully utilize the data being logged from OutboundSync in HubSpot may require subscribing to a specific HubSpot.
This guide shows which OutboundSync features are unavailable, partially available, or fully available on each HubSpot plan across Free, Starter, Professional, and Enterprise tiers.
The main limitation for Free tier plans is that users can have up to 1,000 total contacts in their CRM. Syncing replies and corresponding events is the only viable way to use OutboundSync for Free tier HubSpot plans.
Description by tier
Section titled “Description by tier”Free and Starter tier
Section titled “Free and Starter tier”-
Email activity sync
-
Log sends & replies as native email activities
-
Contact & company timeline events
-
Correct CRM associations
-
Do-Not-Contact sync
-
Block contacts
-
Block companies
-
Block contact lists
-
Domain-level blocking
-
Real-time sync (no CSVs)
-
Campaign data standardization
-
Controlled campaign syncing
-
Clean, predictable data model
You are still limited when it comes to reply-based automation; workflow-triggered follow-ups; meeting, deal, and revenue attribution; and HubSpot native custom reporting & dashboards.
In summary, you get safe, visible outbound with clean data, but minimal automation and attribution with Free and Starter tier plans.
Professional tier
Section titled “Professional tier”-
Reply routing & automation
-
Trigger HubSpot workflows from replies
-
Auto-create tasks (call, LinkedIn, follow-up)
-
Rotate owners
-
Internal notifications
-
Trigger enrichment (e.g. Breeze, Clay)
-
Attribution & reporting
-
Attribute meetings to outbound campaigns
-
Tie replies to deals
-
Closed-won revenue attribution
-
Pre-built and custom HubSpot dashboards
-
Advanced Do-Not-Contact
-
Contact, company, and domain suppression
-
Continuous real-time updates
You are still limited when it comes to doing complex multi-branch workflows and enterprise governance controls.
In summary, you unlock most of OutboundSync’s power and can run outbound as a measurable, automated system.
Enterprise tier
Section titled “Enterprise tier”-
Advanced automation
-
Complex, multi-branch workflow logic
-
Sophisticated routing rules
-
Cross-team handoffs
-
Enterprise enrichment & scoring
-
Revenue-grade attribution
-
Full campaign → revenue tracking
-
Forecasting & executive dashboards
-
Multi-pipeline reporting
-
Enterprise data control
-
Permissions & governance
-
Scalable ownership models
-
High-volume outbound reliability
In summary, OutboundSync operates at full capacity, powering outbound at scale with complete revenue visibility.
Itemized breakdown
Section titled “Itemized breakdown”This table itemizes all the specific features and includes a checkbox based on plan.
OutboundSync Feature
HubSpot Free & Starter
HubSpot Professional
HubSpot Enterprise
Email activity logging (sends & replies)
✅
✅
✅
Contact timeline events
✅
✅
✅
Company timeline events
✅
✅
✅
CRM associations (contact → company)
✅
✅
✅
Campaign data standardization
✅
✅
✅
Do-Not-Contact sync (contacts)
✅
✅
✅
Do-Not-Contact sync (companies)
✅
✅
✅
Do-Not-Contact sync (contact lists)
✅
✅
✅
Domain-level blocking
✅
✅
✅
Real-time block list updates
✅
✅
✅
Reply-based workflow triggers
❌
✅
✅
Automated follow-up tasks (call, LinkedIn, email)
❌
✅
✅
Owner rotation & routing
❌
✅
✅
Internal notifications
❌
✅
✅
Enrichment triggers (Breeze, Clay, etc.)
❌
✅
✅
Meeting attribution
❌
✅
✅
Deal attribution
❌
✅
✅
Revenue (closed-won) attribution
❌
✅
✅
Pre-built HubSpot dashboards
❌
✅
✅
Custom reporting
❌
✅
✅
Advanced multi-branch workflows
❌
⚠️ Limited
✅
Enterprise governance & permissions
❌
❌
✅
Forecasting & multi-pipeline reporting
❌
❌
✅
Note that HubSpot’s tiers, plans, features, and pricing are always subject to change. For the latest information, visit the HubSpot pricing page or speak with a HubSpot representative.