HotHawk social events now supported
OutboundSync now syncs HotHawk social messages and conversation tag events into HubSpot and Salesforce alongside existing email events.
Harris Kenny
HotHawk → HighLevel
HotHawk + HighLevel integration
Agencies working client replies in HotHawk can show that work in the client's HighLevel. OutboundSync writes each inbox event as a Note on the matching Contact.
BetaOne-way syncEmail and social
HotHawk + HighLevel at a glance
HotHawk connects to HighLevel through OutboundSync. HotHawk email sends, received emails, bounces, labels, thread assignments, threads marked done, opportunity updates, and social messages and tags are written as plain-text Notes on the matching HighLevel Contact in one authorized sub-account.
| Status | Beta (HighLevel is a one-way beta CRM) |
|---|---|
| Channels | Email and social |
| Direction | One-way, HotHawk → HighLevel |
| HighLevel records | Contacts in one sub-account (Location) |
| Block lists | Not available for this pairing |
| HotHawk plan | Needs webhook access |
| Setup | Guided: Location OAuth in-app, then source setup with the OutboundSync team |
Reply management is a service many agencies sell but few can show. OutboundSync makes it visible: when an agency team labels, assigns, or closes out a thread in HotHawk, that event lands as a Note on the client's HighLevel Contact, in the sub-account you connected.
Clients see the messages too, email and social, in plain text they can read at a glance. Opportunity updates from HotHawk show which conversations the agency moved forward, without the client needing a login to the agency's tools.
What syncs from HotHawk to HighLevel
Every event below arrives in near-real time and lands on the matched HighLevel record. Pick the ones you want per source.
| Event | Channel | Where it lands in HighLevel |
|---|---|---|
| Email sent— Includes sends to leads with a specific label | Plain-text Note on the Contact | |
| Email received— Includes replies from leads with a specific label | Plain-text Note on the Contact | |
| Email bounced | Plain-text Note on the Contact | |
| Label added— A specific label, or any label | Plain-text Note on the Contact | |
| Opportunity updates— Opportunity created, won, or lost, and deal stage changes | Plain-text Note on the Contact | |
| Thread updates— Thread marked done or assigned | Plain-text Note on the Contact | |
| Social message sent | Social | Plain-text Note on the Contact |
| Social message received | Social | Plain-text Note on the Contact |
| Social conversation tag added | Social | Plain-text Note on the Contact |
Event names come from the HotHawk webhooks OutboundSync receives. HighLevel is a one-way beta, so exact event coverage is confirmed during onboarding. See the HotHawk event reference.
What teams do with HotHawk + HighLevel
Show reply handling
Clients see labels, assignments, and done threads on their own Contacts.
Surface opportunities
HotHawk opportunity updates tell the client which conversations are moving.
Keep clients separate
Activity lands only in the Location authorized for that client.
Ways to connect HotHawk and HighLevel
The options teams weigh before they commit a production sync.
| Option | What it does | Trade-off |
|---|---|---|
| Zapier, Make, or n8nCompare integration platforms | Catch HotHawk webhooks and write each event to HighLevel with a workflow you build. | Every event type, retry, and field change is a workflow you maintain, billed per task or step. |
| Custom buildBuild vs buy | Write your own service against the HotHawk and HighLevel APIs. | You own matching, deduplication, API limits, and every upstream schema change. |
| OutboundSync | Pre-built email and social activity sync into HighLevel Contacts. | One-way beta with guided onboarding. Lighter configuration than HubSpot or Salesforce today. |
How to set up HotHawk + HighLevel
Step 1: Connect HighLevel
Authorize the HighLevel sub-account (Location) from CRM Settings in OutboundSync with the same email you use to log in.
Step 2: Connect HotHawk
The OutboundSync team creates your HotHawk source with you and points HotHawk's webhooks at it.
Step 3: Create the HighLevel source
Select HotHawk when you create the HighLevel source, and confirm how contacts are matched.
Step 4: Send a test event
Trigger one HotHawk event and confirm it on a real HighLevel Contact.
Step 5: Go live
Launch with the OutboundSync team watching the first production events in HighLevel.
Plan requirements
HotHawk plan
Needs webhook access
OutboundSync receives HotHawk activity through webhooks. Confirm your HotHawk plan includes webhook access, or ask us to check during setup.
HighLevel
HighLevel is a one-way beta. There is no HighLevel plan gate on our side; onboarding runs with the OutboundSync team.
Related integrations and guides
HotHawk with other CRMs
Other outbound tools for HighLevel
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TapcheckHotHawk + HighLevel FAQ
What HotHawk activity does OutboundSync sync to HighLevel?
Email sent, email received, email bounced, label added, opportunity updates, thread updates, social message sent, social message received, and social conversation tag added.Which HighLevel records does it write to?
OutboundSync matches or creates HighLevel Contacts. HotHawk events land as plain-text Note on the Contact. See the HighLevel beta guide for details.Do HotHawk social messages reach HighLevel?
Yes. Social messages sent and received, and social conversation tags, are written as plain-text Notes on the Contact next to email activity.Is the integration one-way or two-way?
One-way. Activity flows from HotHawk into HighLevel, and nothing is written back to HotHawk.Can I use HighLevel records as a block list?
Not today. Block lists come from HubSpot lists or Salesforce reports. The HighLevel beta syncs activity in only.Do I need admin access to set it up?
The HighLevel user who authorizes the Location must use the same email as their OutboundSync login.Which HotHawk plan do I need?
OutboundSync receives HotHawk activity through webhooks. Confirm your HotHawk plan includes webhook access, or ask us to check during setup.How is HotHawk + HighLevel priced?
Beta access is scoped with the OutboundSync team during onboarding. Billing follows the same model as every plan: sent messages per month. Replies, opens, clicks, and lead-category updates are not billed. See the pricing page.Can I do this with Zapier, Make, or n8n?
Yes, for lightweight automation. Zapier, Make, and n8n are good for prototypes and simple routing, but they need ongoing maintenance and bill by task or step. OutboundSync is pre-built for outbound CRM sync, keeps searchable event logs beyond 30 days, and prices by outbound volume.What breaks first when this scales?
Data quality and reliability break first: duplicate events, retries, out-of-order webhooks, and bursts during big sends. OutboundSync handles idempotency, timing buffers, and queue recovery, and flags suspicious or mismapped payloads instead of writing them.
HotHawk resources
Tutorials, case studies, and updates related to HotHawk.
See HotHawk activity in HighLevel
A quick walkthrough with your own stack. Setup takes minutes, with no long-term contract.
