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Product updates, tutorials, and insights on outbound data integration, attribution, workflows, and CRM operations.

Product

Company matching now handles subdomains

OutboundSync now matches contacts with subdomain email domains (e.g. us.example.com) to the correct HubSpot company by considering the root domain (e.g. example.com).

Harris Kenny

Tutorial

Using HubSpot AI Connectors with OutboundSync

Connect HubSpot to ChatGPT and Claude for AI access to your CRM data. Use OutboundSync data in AI prompts to analyze campaigns, reply times, and message traits—and optimize outbound without pre-built dashboards.

Harris Kenny

Product

New channel: Shared inbox tools

OutboundSync now integrates with HotHawk and MasterInbox to sync inbox data to HubSpot and Salesforce. Beta access is live in your account.

Harris Kenny

Product

Expanded account mapping options

Select custom Salesforce fields for Account lookup by domain for Smartlead, Instantly, and EmailBison—including multiple domains in comma-separated fields.

Harris Kenny

Tutorial

What is outbound CRM integration?

Outbound CRM integration connects sales engagement platforms like Smartlead and Instantly to HubSpot or Salesforce, automatically syncing campaign activity as structured data.

Harris Kenny